Download the brochure
- Pre-Conference Education Day - Tuesday, 24 April
- Track 1: 2012 CRM trends and technologies
- Track 2: SAP CRM implementations, upgrades, and enhancement packages
- Track 3: Sales
- Track 4: Marketing
- Track 5: Customer service and interaction centers
- Track 6: Customer analytics, reports, and data management
- Track 7: Mobility
- Sponsored Educational Sessions
- Keynote Address and Special Assembly
- SAP OnDemand Labs
A collaboration between SAP and SAPinsider
Don't miss CRM 2012, the most important event of the year for organizations that use, deploy, manage, and are evaluating SAP solutions for CRM. More than 200 in-depth sessions, a packed agenda of networking events, and hundreds of demos showcasing the latest updates and best practices for SAP CRM solutions.
Join the conversation on Twitter #CRM12
- Sales forecasting, planning, and management
- Marketing campaigns
- Trade promotion
- Customer Interaction Center operations
- Reporting and analytics
- Managing customer data
- E-commerce
- Mobile sales and marketing initiatives
- Optimizing social media strategies